Terms of service

Terms of Service

These Terms of Service apply to purchases made through the Redgate Farm website. By placing an order with us, you agree to the terms below.

Products & Availability

Redgate Farm sells farm-grown and locally produced food products, including fresh and frozen meat and poultry.

As we are a working farm and our products are subject to seasonal production and availability, product sizes, weights and quantities may vary. We reserve the right to substitute, adjust or refund an unavailable product where necessary. Where a significant change is required, we will endeavour to contact you.

Product images are for illustrative purposes and the appearance, size and weight of individual products may vary.

Pricing & Payment

All prices displayed on our website are in Australian dollars (AUD).

Payment is required when placing an online order unless otherwise arranged with Redgate Farm.

We reserve the right to correct pricing or product information displayed incorrectly on our website.

Farm & Market Collection

Online orders are currently available for collection from Redgate Farm, 866 Clarencetown Road, Seaham NSW 2324, or from our Newcastle City Farmers Market stall when market pickup is offered at checkout.

Customers are responsible for selecting the correct collection option and collecting their order within the nominated collection period.

As our products are perishable, customers should transport and refrigerate or freeze products appropriately following collection.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because products may be specifically allocated, prepared or processed for your order, changes or cancellations may not always be possible once preparation has commenced.

Food Allergies & Dietary Requirements

Where products are identified as gluten-free, dairy-free or having other dietary characteristics, this information is based on the ingredients and information available to us.

Customers with allergies or specific dietary requirements should contact Redgate Farm before purchasing if they require further information about a product.

Returns & Refunds

Due to the perishable nature of our products, we do not accept returns for change of mind.

Nothing in these Terms excludes or limits any rights or remedies you may have under the Australian Consumer Law.

If there is a problem with your order, including an incorrect, damaged or faulty product, please contact us as soon as possible so we can assess the issue and provide an appropriate remedy where required.

Please refer to our Returns & Refund Policy for further information.

Website Information

We make reasonable efforts to ensure product descriptions, prices and availability are accurate. However, errors may occasionally occur and availability may change without notice.

We may update products, pricing, availability and these Terms of Service from time to time.